Your company has decided to outsource some or all of its IT-related support needs to a managed IT service provider, so the next step should be selecting an ideal support firm. I understand your dilemma; with so many IT companies to choose from, Hgrant Support has seen many enter and leave our sector over 35 years we’ve been operating. At H Grant Support, the needs of our customers come first. Our personalized IT companies in new jersey and collaboration aims at exceeding expectations and customer satisfaction is of utmost importance. At H Grant Support, our IT-related services are both speedy and of superior quality compared to what’s currently available on the market – whether that means supporting remote teams communicating globally or taking care of server maintenance – H Grant Support has got your back covered.
With so many choices available to you, what are your strategies for evaluating them against each other and selecting the most effective option for your business?
We’re here for you. These suggestions will assist in choosing an IT support service suitable for your company.
Their IT support agreement options work to your advantage
There are various types of IT support agreements in the outsourcing IT world. Each IT firm structures its offerings differently; make sure your expectations align with what they provide. When signing an all-inclusive support contract that outsources IT management to a provider acting as IT service provider, such as through fixed fee arrangements such as fully managed or all-inclusive arrangements that put technology management directly into your hands while giving peace of mind knowing technology will be managed by someone qualified and with experience managing it on your behalf.
Are You an IT Department or Specialist? Then a co-managed IT Support Agreement could be just the ticket! In such a contract, an outsourcing provider works alongside your staff to add extra minds on challenging issues while taking off routine tasks to allow more complex ones to take priority. Any contract must create a win-win scenario between both parties involved; your technology should remain safe and reliable while fixed fee IT Support agreements help the IT firm accomplish their goal as well.
You get a robust and diverse team of certified IT support professionals
Modern IT environments for businesses demand experts in cyber security and networking as well as cloud computing support and system administration services. To ensure a successful experience for your organization, be sure to hire enough qualified IT specialists with diverse skillsets who can take care of any potential problems as they arise.
Some IT companies attempt to do everything with insufficient staff, with employees serving multiple purposes; help desk staff can double as sales representatives while CEOs also take on leadership engineering roles. Unfortunately, this can leave you needing assistance at a time when their service provider has other responsibilities; opting for a company which allows its employees to focus on what they do best will guarantee that you receive efficient support services.
Your relationship is actively managed to improve your technology experience
Technology should assist your company in moving it forward rather than simply keeping it running. Therefore, you should expect your support company for IT to help maximize technology to keep your strategy aligned and recommend improvements which are then implemented successfully.
Additionally to communicating support tickets, You should meet regularly with both your Client Success manager and Technology Advisor (weekly, quarterly or monthly depending on how quickly your business environment changes) to discuss priorities in your business, allocate resources appropriately, and report back results.
They know what types of organizations are the best fit for their service offerings
IT companies spend years honing their procedures and processes, understanding who may benefit from them and tailoring their offerings accordingly. However, what they have created may not be best suited for you if only one or two clients utilize their service; or if your needs differ substantially from that of their typical customer; in this instance their assistance may not suffice.
Experienced IT service providers understand which businesses will benefit most from their services and must be willing to share this knowledge when their solutions do not match up to those needed. They must also be transparent when their solution may not meet your requirements.
After discussing your requirements and services they provide, it will quickly become evident that these experts understand your business and its objectives. Furthermore, their solutions have been tried-and-tested, giving you complete peace of mind.
They have experience in your industry
Choose an organization familiar with your industry for optimal service quality. They should understand compliance requirements of your company rules, common problems that you need to tackle on a regular basis, work demands and how technology works in your favor.
Consider you’re running a medical organization; your aim should be to serve the greatest number of patients possible with high-quality healthcare while protecting data security. A reliable IT service provider experienced in healthcare can help your organization meet this goal by offering support that fits specifically with your requirements.
They have a thorough, documented onboarding process
Just like with any relationship, establishing your partnership with an IT service provider takes time. In order to facilitate the learning curve quickly and ensure you receive all the support that your business requires, the onboarding procedure should be clearly documented by them and include fast access to any necessary data quickly.
Onboarding should begin by meeting immediate IT support needs, since switching providers without experiencing issues would not make much sense. Be sure to discuss these needs with potential businesses and inquire as to their plans for dealing with issues as part of onboarding process.
They take their own security seriously
Do what I tell you and not what I do” does not apply here; your company’s security begins with its service provider. If they fail to prioritize cyber security within their own organization, your own could also be at risk. Therefore, partner with an IT support service provider who adheres to best practices regarding both their staff and IT infrastructure security.
Check their cybersecurity strategy and steps they take to defend against cyber attacks. A sign that the IT firm you’re working with is mature is that they conduct vulnerability scans, penetration tests, simulation of phishing attempts, employee training as well as proactive security strategies against themselves.
They have a track record of success
Experienced IT companies are best prepared to meet the specific requirements of your company. A proven provider should have customer testimonials that highlight the level of service provided; many ticketing systems allow clients to complete surveys after tickets have closed, so you may even request a summary report on these comments.
They have a documented process for handling support requests
IT support firms typically provide various methods for reaching support, including using ticketing systems, email or calling Help Desks to reach them. Each method should have an established process for handling inquiries; discuss this with any IT companies with which you interact on how you can reach support and what their procedure entails.
